Find out everything about our deliveries and returns

The satisfaction of our community is our priority at Pepin. That's why we've implemented flexible delivery options and a simple, transparent returns policy. Find out all the information you need to receive and return your products with complete peace of mind.

Information about our delivery services

Delivery options

At Pepin, we are committed to shipping your orders within 24 hours (excluding weekends and public holidays).
We work with various carriers to offer you fast and efficient delivery, tailored to your needs:

We know how important it is for you to receive your products and accessories in the best conditions, which is why we have chosen trusted partners to ensure delivery.

Delivery costs and special conditions

We offer free delivery in mainland France from 75€ of purchase with Mondial Relay. This policy has been put in place to make our service accessible while ensuring fast and safe delivery.

Whatever the delivery method chosen, we undertake to ship your package 24 hours after your order (Monday to Friday). Orders at relay points are delivered within 2 to 5 working days. For home delivery, allow 2 to 3 working days. Finally, express delivery guarantees delivery within 48 hours if your order is placed before 1 p.m.

Return policy and customer service

Return of products

At Pepin we understand that sometimes a product may not be suitable. You have 14 days after receipt of your order to return an item to us. Return costs are your responsibility. To make a return, follow the instructions on our site and choose a tracking service to ensure receipt of your package.

A question ? Contact us!

Do you have any questions regarding your delivery or return? Check out our FAQ for quick answers. You can also contact us by email at . We are here to help you and make your Plantcare experience as pleasant as possible.

At Pepin, we do everything we can to make every step of your experience, from ordering to delivery and beyond, simple, enjoyable and hassle-free.

* Belgium, Luxembourg, Netherlands, Portugal (18 out of 20 regions), Spain (49 out of 52 provinces)